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At Charter Communications, Inc., our mission is to provide value to our customers. We do this by offering high-quality communication services, continually improving customer care, and through the unwavering commitment of our employees.

High-Quality Services

Today, Charter offers a full range of advanced communication services, including video, high-speed Internet, and telephone. Individually or combined in a bundle, these services provide our customers with tremendous value in the form of entertainment, information, and their electronic connections to the world.

Through Charter’s video services, we offer a broad selection of television programming.Our customers can select between basic service and Charter Digital Cable® packages, which include high-definition (HDTV) channels. We also provide advanced digital video recorders (DVRs) along with access to an extensive library of video-on-demand content.

Charter High-Speed® Internet access is available in speeds of 5, 10, and 16 megabits per second. Along with lightning-fast downloads, customers receive a powerful security suite to protect against viruses and unwanted intrusions. In addition, we offer wireless home networking, video and music content, and other value-added features.

Charter Telephone® is a high-quality, reliable residential voice service provided through Charter’s private, managed broadband network. Charter Telephone service includes unlimited local and long distance calling to locations in the U.S., Canada, and Puerto Rico. Charter’s phone service includes 10 popular calling features such as Call Waiting, Caller ID, Call Forwarding, Voicemail, and enhanced 911 emergency service at no additional charge.

To provide our customers with additional value, Charter offers its services in bundles. Specifically, customers who subscribe to either two or three Charter services receive value pricing. In addition to extra savings, Charter customers enjoy the convenience of dealing with a single provider and the freedom to choose the bundle of services that best matches their needs.

Continually Improving Customer Care

At Charter, we continually strive to improve every aspect of our customers’ experience with us. As part of this effort, we created Charter Centers of Excellence -- call centers that specialize in specific customer needs: billing and repair, new product sales, high-speed Internet, and telephone. Charter has integrated its call centers, which means our customers are quickly connected to the first available agent with the expertise to properly assist them. Our agents provide customer support on the phone, via e-mail, and through online chat technology. Charter’s focus on improving the customer experience also extends to our installation and repair technicians in the field, whose appointment schedules are organized and updated using the latest mobile-dispatch technologies.

Unwavering Employee Commitment

Charter employees take great pride in the company and are fully engaged in our philosophy of improving the customer experience. Charter employees live and work in the communities we serve. As part of those communities, they support a wide range of local activities and charitable projects with financial and human resources.

Visit your local Charter office in Wisconsin Rapids today – 3211 8th Street South.